Terms & Conditions
By placing an order with www.crossbowsandknives.co.uk you are accept the following terms and conditions.
Minimum age to purchase any item (product) is 18 years by responsible adults only. We will not sell any restricted item to anyone under the age of 18 years. An adult must supervise persons under the age of 18 years. No gun/knives should be carried in a public place unless in transit when it should be unloaded and placed in a bag. Note guns/knives must not be concealed on one’s person, or pointed or fired at another human or animal. Safety glasses and other protective clothing should always be worn when operating or viewing the firing of an Airsoft Gun. Is a criminal offence to alter the appearance or paint in a colour of an imitation firearm to make it into realistic firearms. Anyone purchasing any product from www. crossbowsandknives.co.uk should be aware of any laws concerning possession and use of such items and should abide by such laws.
We aim to dispatch your order the next working day from receive it, please allow up to 3 working days from the day of dispatch before contacting us. You can track your delivery via the confirmation email that will be sent to you within 24 hours from your order. Any shortfalls or defect should be notified to us as soon as possible via our contact us page on this website. When calculating the number of days for delivery please do not include ether Saturday, Sunday or any other public holidays.
Dead on Arrival and Missing parts should be informed to crossbowsandknives in 4 working days from date of arrival. If it’s beyond the 4 working days you will not be entitled on any missed items being sent and all warranty will be voided including of refunds, credit note and replacements
You can only return a product for these reasons: - Your product is faulty and is within 28 days of delivery for a replacement. - Your product is unopened and within 7 days of delivery for a full refund (excluding delivery charges occurred and reasonable admin fee). Please ensure that you retain the invoice as proof of purchase. We ONLY accept products back that have been sent with a returns form. If you do not send your item back with a returns form we will not be able to track your item and it will be not be held responsible for any lost items. Failing to do so may lead to delays and no returns from with the items sent back. All returns must be with its original packing. We do reserve the right and get ownership back of the goods after 14 days enabling us to either destroy the goods or re-sell.
All products are cheerfully inspected by our experts; if your item is found to have a manufacturers fault then you will be sent a replacement. If the item is out of stock then you will be issued an alternative.
GETTING YOUR PRODUCT BACK
If your returned item is NOT found to be faulty, or is not in 'as new' condition, and once we have told you we will not refund, replace or give you a credit note - if you have not made arrangements to collect the item from us, using the process provided, the item will become our property within 30 days.
If a gun is jammed because of poor quality BB pellets or it is our opinion that BBs have been reused i.e. fired at least once before, your warranty will be void and no credit note, refund or replacement will be issued.
If you open the gun/take it apart or any home DIY solutions, your warranty will be void and no credit note, refund or replacement will be issued.
You may return any UNUSED and UNOPENED item within 7 days of receiving it, for a full refund. We will refund you on the process you used to pay (Debit/Credit Card, PayPal, Google checkout, etc.) once we have received and processed the item (please allow up to 14 working day). We can only refund delivery costs if the return is a result of our error; NO postal costs will be refunded on any goods returned under the 7 day rule. If your product has a fault you must return the item back to us within 28 days of delivery. It may take up to 14 days for our returns team to inspect your item. If found to be faulty a replacement will be sent or credit note issued, NO refund can be issued on any goods over 7 days from the item being delivered. We can only refund postage of the item if agreed by us that it is faulty and when the original receipt is sent with the return. We cannot give a refund for postage with a photocopy or scan i.e. not the original receipt. We can also only refund the price of a standard Royal Mail parcel which should not be greater than £10.00
DUTY TO TAKE CARE
While the item is not in our possession, you will be responsible for it, this is called being under a DUTY TO TAKE REASONABLE CARE of the item while in your possession. This includes the way that you pack any item to be returned and the organisation you choose to return the product to us. This includes any items that may not be received by us i.e. we are only responsible for goods received by us via the provided method.
We do test every single return, if a returned item is found not to be faulty we will return the item to you and you will be liable for the postage charges. We would advise you to check the item and the instructions thoroughly before returning a faulty item as we will not refund any items found to be in good working order. We can also not refund or replace any Airsoft Bun that have been misused, or if low quality BB pellets have been used, or if BB pellets have been re-used. We can also not refund or replace any batteries or chargers that may have been overcharged, please see our frequently asked questions section on the website for more info on charging times and battery types.
Certain debit cards and pre-pay credit cards can be issued to under 18's therefore we will make background checks to verify age, we can normally do this without needing to contact the card holder by using the Public Electoral Roll.
Please make sure you put in your full name as on any official documents that you have as giving i.e. nickaname, petnames etc. can delay the order and if we do not hear from your selves within 5 working days with an age verifications from yourselves or from our Public Electoral Roll Provider the order will be cancelled.
www. crossbowsandknives.co.uk reserve the right to refuse sale of goods to anyone we believe to be under the age of 18 years.
We carry out the following procedure for age verifications for any order placed on crossbowsandknives:
1. Your name will be checked against the Public Version of the Electoral Roll, if your name is on then your order will be dispatched as normal.
2. If your name is not listed you might be contact for proof of age, if asked to do so please provide us with a proof of id with a date of birth clearly stated on it.
You can provide to us the details as following:
a. Email it to us to info@ crossbowsandknives.co.uk
b. Via post:
CBK - POA
17 Willow Road
Although the information and recommendations on this internet website are presented in good faith and believed to be correct, we makes no representations or warranties as to the accuracy of the information. Information is supplied upon the condition that the persons will make their own determination as to its suitability for their purposes prior to use. In no event will we be responsible for damages of any nature whatsoever resulting from the use of or reliance upon information from this site or the products to which the information refers. We do not warrant the accuracy on this website and has no liability for any errors or omissions in the materials. Please note all Bundle Deals exclude any free git offer stated on the site and all gifts are subject and all freebies/gifts are subject to availability, which can be changed without notice.